Northflank - Europe - West (London): Intermittent connectivity issues impacting Postgres cluster management – Incident details

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Europe - West (London): Intermittent connectivity issues impacting Postgres cluster management

ResolvedPartial outage 30%6 hours 22 minutes

Affected

Northflank Platform

Partial outage from 8:00 AM to 2:23 PM

Addons

Partial outage from 8:00 AM to 2:23 PM

  • ResolvedUTC
    This incident has been resolved.
  • MonitoringUTC

    We have not observed any further issues since 11:05 UTC.

    We are awaiting confirmation from our cloud provider that the issue is fully resolved on their side, and we will update this status accordingly.

  • IdentifiedUTC

    We saw a period of recovery between 09:45 and 10:04 UTC, but the issue has since recurred.

    This is tied to an ongoing incident affecting our cloud service provider in the region.

    We are continuing to monitor and will share further updates as we have them

  • MonitoringUTC

    We have observed a recovery starting about 20 minutes ago. Currently, Postgres addons are stable.

  • InvestigatingUTC

    We are currently investigating this incident.

    You may see logs in Postgres with the following error message:

    ERROR: Error communicating with DCS